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The Dos and Don'ts for Getting More Business Reviews

Reviews can make or break your HVAC business. Most customers will make their buying decisions based on what other people have said about your company and the products or services you sell. 

Getting more business reviews, therefore, is instrumental in displaying your credibility to your customers. Here are the do's and don'ts when you're trying to get more business reviews. 

Do: Respond to Reviews

A responsive business is the one that is most likely to succeed. Responding to business reviews, whether they be positive or negative, shows that you pay enough attention to your customers and are eager to improve your quality on their behalf. Since customers make buying decisions by looking at reviews, seeing that you are responsive will possibly increase your credibility.

It is also going to influence other customers to be more willing to share reviews regarding your business.

When answering reviews, make sure to show your gratitude. This can start with 'thank you for your review, we're glad you enjoyed our product' or 'thank you for taking the time to report this.' A personalized answer is also something that will be well-received by your customers.

At the same time, make sure you are providing actual solutions to issues customers have. This can come from you asking them to send you a report of what happened, providing a refund, or simply noting their concerns and keeping them in mind for the future.

Do: Ask the Right People for Reviews 

It takes wisdom and a bit of luck to reach the right customers for reviews. The main idea is you want to get more business reviews that are positive, so reaching these customers will take a bit more work.

You can set up a survey or an automated system after someone purchases an item, and if they indicate that they are happy with the product, you can invite them to submit a review as well. 

Do: Have a Review Manager

The best way to make sure all your reviews are answered appropriately - and that they stick to the tone of your company - is to have a review manager.

This person will then be able to regulate the different replies, and if the tasks are delegated, will make sure that the answers follow a somewhat consistent script. 

Do: Make It Easy for Customers to Post Reviews

Have you ever bought a product from a company and wanted to post a positive review, but you don't know where to do it? 

Customers don't like spending time when they post a review. If they don't feel completely passionate about their response to your product, it's easy to assume that they won't care enough to scour your site or Yelp in order to submit a review.

Therefore, it's important to make the process easy for them. You can achieve this by registering your company on the most common review sites. 

Don't: Delay Responses

Reviews are best responded to when they're still on the minds of your customers. A quick response time will show them that you care about what they have to say, instead of simply leaving it for the last task before the weekend. 

Time becomes everything if you want your responses to matter. Appease negative reviewers when they are still angry by reaching out to them, or make your positive reviewers know that you appreciate the time they took to review you.

Don't: Grow Emotional Over Negative Reviews

There are some reviews out there that may really get on your nerves. They're not saying much except that they hate your products. However, it's important that you keep your cool when responding to these reviews. 

If you reply with snappiness or anger, you will be the one whose reputation will take a hit. Remain professional and respond to them on the public forum, showing that you are not fazed by the review and that you're open to addressing their concerns.

Don't: Pester Customers for Reviews

When a customer submits a review, they are essentially doing something for free. Being demanding when you request reviews will instead turn them off. 

When you ask a customer for a review, let it be open for them to reject the offer. 

Don't: Only Ask for Reviews Once

You may think it's enough to ask for reviews during one period of time. After you've gotten around a dozen, it seems like your work is done. Right?

Wrong. Customers care about the most updated reviews, so even if you have tons of them but they date back to a year ago, your customers will not consider these very credible. Keep reaching out and maintain the inflow of reviews at all times. 

Don't: Offer Something in Exchange for a Review

It seems like a great idea to offer something in exchange for a review. Offer a 10% discount or a free pudding for your customer to provide a review. They're more likely to do it, and there is the added benefit that they'll even like you more. 

However, sites such as Yelp do not allow this, and may provide you with an alert or will ban your business from their site, if it happens too often. Review sites are getting smarter in distinguishing between genuine reviews and ones that are just meant to receive something else in return. 

These sorts of reviews will also skew the truth, even if just a little. Getting more business reviews is beneficial, sure, but it is only useful for your company if it provides genuine ideas for you to improve your practices. 

Getting More Business Reviews Improves Your Marketing Strategy

From increasing customer engagement to understanding problematic areas that you need to work on in your business, getting more business reviews can help you succeed. At the same time, there are some dos and don'ts that will ensure your online presence will be beneficial for you.

Contact us to find out more ways Optic Marketing Group can help you to boost your company's digital presence.


HVAC poster

Top 10 Tools to Help Your Home Services Business Grow Online

Running an HVAC home service business can be a demanding yet rewarding undertaking. However, for you to thrive in this venture, you need to work on your brand's online presence. 

In this article, we reflect on the top 10 tools to help your home services business grow online. With the changing concept of brick and clicks, your home services business will need these tips to create a concrete online business strategy. 

1. Google

Google is among the top online tools for business growth that any business looking to scale up their business should consider. When you think of Google you might just think of it as a search engine but in fact, Google provides an entire suite of tools and benefits and most of them are free to use.  

The first step is claiming your business listing on Google so that you can optimize your company details. Beyond that, you can set up Google Analytics to track metrics on your website and much more.

To kick it up a notch you can take advantage of the paid tools within Google like setting up a search campaign in Google Ads or a Google Local Ad to shine in your local market.

If you are not sure where to start or where to invest your time and money, Google is going to be the best starting point.

2. Social Media Tools

Social media is a tool used by almost every single person who owns a computer or a phone. Social media consists of several different platforms so you can reach different types of people in different ways.

Facebook alone currently has 3 billion monthly users. With such huge numbers of daily online users, tapping on to this platform and other social media sites can help you grow your business two-fold. 

It's important to identify the social media platforms that work for you in the ever-evolving HVAC market. As of now, it still stands that Facebook is the leading platform for HVAC businesses as this is where you can reach the highest number of people in your target market and where many people go to look for home-services recommendations and reviews.

When considering social media, visibility and lead conversion should be at the center of your focus. There are many different ways you can reach your audience, both for free or with paid campaigns such as marketing automation. Once the social media campaign is on, you can evaluate and assess your business's growth over time and see what strategy works best for you.

3. Content Scheduling Software

When handling so many moving pieces in your HVAC business, it can be hard to stick to a consistent content schedule without being able to schedule things in advance. 

There are many different content scheduling tools and software out there to help you to manage your media and keep you on a schedule without having to manually schedule fresh content every single day and remember to do so.  

Most of these platforms though, do not come cheap, but the good news is when you work with an HVAC marketing agency, they usually already have access to these advanced tools so by working with them, they will take care of that piece for you.

4. Website Marketing Analysis

When customers search for businesses like yours online, your website is where all your online visitors land first, so think of it as your first impression.

Unless you develop a website that will attract your customers and ensure ease of use, your business may not see enough growth online. When launching your business, the first thing to do is to consider designing a website that will stand out. Your website is the landing page that tells all your current and potential clients about your products and services. 

While some people consider designing their websites, it may take a professional's help to build a reliable site that is properly optimized for SEO and user experience. Once your website is up and running efficiently, it will be easy to attract new clients and turn them into leads. You can then use a website and marketing analysis tool to assess your business and the strides made in the process of pushing your HVAC services. Much like with the other tools, if you want access to the best enterprise level software you will be better off partnering up with agency so that they can also manage them for you as well.

5. Call Tracking Tools 

Call tracking or call listening tools are highly recommended for home services businesses. This will help you to get the full picture of your team's customer service to see how it impacts your bottom line. You can have the best marketing strategy in the world that produces an abundance of qualified leads, but if those customers call you and don't have a pleasant experience, you can lose that lead for good. 

Without listening to your calls, you won't know what kind of experience they had, or if you need to make proper adjustments to your customer service procedure, welcome message, tone of voice, wait time, etc.

6. Marketing Automation

Are you looking forward to growing a home service business online? One of the best places to start is by focusing on automation. You may need to consider a marketing automation campaign as a useful tool in capturing leads, boosting conversion rates, and managing the sales process. 

With this tool in place, you can save time while building your HVAC business one step at a time online, hands-free. That's right, with marketing automation the majority of the work is during the initial set-up, then from there it moves leads through the process automatically while you focus on the other components of your business. You may benefit from working with a marketing company like Optic Marketing Group, that understands how to set up and manage marketing automation tools.

7. Blog

A great way to improve your SEO and get noticed online is with an HVAC blog on your website. You can use your blog to publish company updates or any industry relevant information or topics that you think your customers will be interested in and as they are looking up this information, they will be more likely to land on your blog on your website, ultimately giving you exposure and potential leads.

Something to keep in mind though, if you do choose to start a blog you need to add fresh content each month so make sure you have someone on your team who is a good writer, otherwise hire a full-service HVAC marketing agency like Optic Marketing Group who has a team of writing experts who can produce SEO friendly content for you.

8. Competitor Analysis Tools

It is always important to track your progress of course, but it is almost just as important to keep an eye out on your competition. After all, you are competing for the same audience. There are many different tools out there that can provide you with insights from your competitors and even how you compare to them.

You obviously want to stand out from your competition, so by knowing what they are doing you can find ways to be even better. Work with a marketing agency like Optic Marketing Group who has unique tools to help you monitor your competition. 

9. Accounting Software Tools 

Without reliable business software, you might fail in your capacity to keep up with routine bookkeeping and accounting needs. 

Save your business from making expensive mistakes down the road by investing in an accounting tool to keep you on track.

10. Trend-tracking Software

Managing a business requires a focus on the trends in the industry. You need to keep track of the trends in the market to ensure adequate planning and make sure your marketing efforts and business procedures align with the latest trends.

Having a tool like this in your tool box, guarantees you a bird's eye view of your respective industry and the trends as your business scales up operations. 

These Are the Top 10 Tools to Help Your Home Services Business Grow Online 

Now more than ever, you need to consider ways of ensuring that your business grows online. Apart from using traditional marketing techniques, you can consider these top 10 tools to help your home services business grow online. 

Did you find this article helpful? Optic Marketing Group offers you this and much more when it comes to business marketing and growth. Contact us today for more information on how to grow your business.


SEO Is Not Dead: The Importance of SEO For Small Businesses

Running a business?

Regardless of your niche, you must know that local SEO for small business establishments is beneficial to you. But with no prior experience, you’ll have no idea about its effects. You may end up biting the dust as millions of businesses use SEO to their advantage.

Don’t dismiss SEO yet.

With this guide, you’ll learn the importance of SEO for small businesses. This way, you’ll have a definite idea of how this online marketing tactic helps drive more customers to you. Read on and find out more:

1. Your Business Gains More Brand Awareness

If people see your brand name on the first page of Google’s search engine result pages, they will become more aware of your business. It’s because this search engine has over 92% of the global market share for this industry. That means potential customers will more likely remember you the next time they need a product or service you provide.

People tend to choose brands Google puts higher on their list. This is regardless of whether these businesses are better than the ones at the top. That’s why you must ensure your website has proper SEO since it helps to bypass your competition and achieve your goals faster.

Always remember that even the most outstanding products require great marketing. This ensures more people are aware of their existence and choose them. Your digital marketing strategies will matter a lot in determining its degree of success.

2. Your Website Becomes Faster and More Convenient

Search engines will check the user-friendliness of your HVAC website. If they have positive results after crawling your website, you get a higher ranking as a reward. To optimize your website content, you must focus on improving your users’ experience.

Think about how convenient your website is right now and improve from there. Once you find the right level of convenience, you’ll have more chances of people visiting your website. After that, they also become more motivated to avail of your products or services since they had a good experience.

3. SEO Helps Your Business Beat the Competition

You're dealing with thousands of HVAC businesses. This applies whether you’re competing at a local level or national. The good news is that you can surpass them and get more customers to visit your website.

As you invest in SEO, you’ll see higher rankings, especially if your HVAC marketing company does it right. The best part is that once you’re ranked higher than them, you’ll begin to see an unprecedented growth that might make you more noticeable than your competitors. Believe in the best SEO practices in the market since it’s your best bet to get good rankings in search engines.

Do you want to make the most out of your SEO investment? If so, read our guide and learn how to pick the best HVAC marketing company for you.

4. You Get Better Conversion Rates

Optimized websites will load faster and are easier to navigate. Alongside this, they’re responsive toward mobile and tablet gadgets. With this, your business website can cater to potential customers regardless of the device they use.

With this website, your visitors feel attracted to it, meaning they will spend longer periods perusing its contents. Before long, they become regular customers. Ideally, the easy navigation and the wealth of information you give will make them subscribe more, allowing you to lay the foundation for a strong email marketing strategy.

If people stay interested in the things you offer, they will continue going back to your website. This makes organic traffic, making search engines recognize you better. These people are already searching for something you can offer, so you have better chances of converting them compared to people just passing by.

5. Your Business Gets New Customers

The growth rate of a small business with a website is twice faster compared to those without an online presence. This applies regardless of the industry you’re in. You must know better and accept the fact that you have lots of buyers online waiting for you to find them.

Your marketing efforts must yield some new customers. SEO has the same goals, but it uses other methods and strategies to accomplish them. With better search rankings, you get more targeted visits, meaning you get more potential customers as time passes.

6. SEO is More Cost-Effective

As a small business, you likely have limited resources. It means you can’t waste a lot of money on marketing. That’s why an effective SEO strategy gets you similar results with bigger companies without spending too much on advertising.

For example, you can use PPC (pay-per-click) advertising to get new customers. This is effective, but you can only use it sparingly because you can’t maintain it without a bigger budget. Instead, you must use SEO strategies that boost your search results by driving more organic traffic.

Once you start converting people, your SEO spending decreases. After all, your high ranking is enough to net you some new customers without the need for paid campaigns. The only caveat is that you must maintain your rankings by constantly doing SEO practices.

7. SEO has Long-lasting Results

Online ads bring immediate results, but their benefit ends as soon as you stop paying money. But with SEO, your investment lasts longer since it brings new customers over a longer period. It won’t bring instant rewards, but it isn’t the point in the first place.

Your goal is to remain high enough in search results to raise your brand awareness and improve your conversion rates. Again, you must maintain SEO to reap its benefits. The only reprieve is that it’s cheaper compared to online and offline ads.

Invest in SEO for Small Businesses Today!

These are some of the important reasons to invest in SEO for small businesses. Use this if you’re unconvinced of the benefits SEO can offer you.

Do you need affordable SEO services for small businesses? If so, contact us today!


phone with Facebook like icon

Best Facebook Ad Types for Home Services

There are multiple kinds of Facebook ad types you can use for your target audience to help you achieve the best results.

It varies from lead generation to conversion campaigns. You want to test and see what works best for your audience in order to give you the most sales or whatever your campaign objective is.

When you do find the best ad types, especially when it comes to home services, you have to know what can help produce more leads or more brand awareness. You know what audiences react best to a certain ad type and the home services you offer.

If you're unsure of the best Facebook ad types for home services, here's a guide that can help.

The Different Facebook Ad Types

The Facebook ad type you choose will depend on your objective and you're trying to accomplish overall in your business.

When it comes to home services, you want to choose the best kind that can give the best results. Here are some of the best Facebook ad types for your home services to consider for your business.

Lead Generation

When it comes to lead generation Facebook ads, the goal is to accumulate leads and then warm them up as they enter your funnel.

You want an ad that stands out and appeals to them. With lead generation, someone sees your free offer on Facebook, in which they exchange their information for the packet.

When someone gives you their information, they instantly become a lead. This is one of the best Facebook ad types for home services because can create leads for these kinds of businesses.

Home service businesses can then take the leads and put them on an email campaign or makes a sales call. However, it's important to remember that lead generation Facebook ad types don't immediately make a sale for a business, even for home service businesses.

They are designed to attract interest from potential customers who are interested in-home services like roofing.

Conversion Campaign

A conversion campaign is different from a lead generation campaign because, as the same implies, conversion campaigns are for direct sales.

These are also great for home services because they take someone from Facebook and immediately put them on your website or sales page. It encourages someone to take action immediately.

Conversion Facebook ad types are great for home services because it can encourage consumers to book appointments. The results are instantaneous.

Brand Awareness

The final Facebook ad type to consider is brand awareness.

When someone sees your Facebook, it takes them to your website and sparks awareness of your business. They know the story you are telling them.

Your brand should tell a story about your business and how you can help them. The more consumers understand this story, the more they feel an emotional connection with the story. The more they realize how you can help them.

When you have consumers who do become familiar with your business, you can retarget them with conversion Facebook ad types. This helps you take consumers through the funnel of your home service.

Consumers learn more about your business as they go through your funnel. However, none of these ad types matter if you don't have a proper funnel.

Funnel Ad Types

When it comes to funnel ad types, you should have:

  • Awareness
  • Consideration
  • Buyer's stage

A marketing or sales funnel should take someone from awareness to eventual sales. A common acronym to remember is AIDA - Attention, Interest, Desire, and Action.

Therefore, when you create an ad type, you have to keep in mind what kind of ad you are creating and where the audience is in the funnel.

This is why it's important to be strategic about how you create a Facebook ad type for your audience. When you do create ad types, you should have multiple custom audiences set up.

This allows you to market to different audiences who may be ready to buy or to people who may need home services. If you're having a problem with your funnel, you need to figure out where the bottleneck is in the funnel.

You need to figure out if you're ads are targeting the wrong audience, so the awareness campaign doesn't matter, or if you are trying to sell to your audience too quickly, which can result in fewer bookings and sales.

Other Facebook Ad Considerations

One of the most important Facebook ad consideration is knowing who your target market is. You want to know everything about them, especially what kind of problems they have and how you can help them.

Another consideration is updating your website. If you have a Facebook ad campaign that takes the consumer to your website, you want to make sure the website is updated. Not updating it is a common marketing mistake.

You don't want your consumers going to a competitor's site and realizing it looks so much better than yours. That's why it's important to have a website that appeals to your target market and gets them to take action.

Now You Know Everything About Facebook Ad Types

When you are trying to figure out how to market to your audience as a home service business, you need to know about the different Facebook ad types and which one is most effective. This guide can help make that clearer.

More importantly, you have to know how to create an effective sales funnel. This requires understanding your ideal market and what appeals to them. You have to know where they are in the funnel.

If you want help with creating a marketing strategy with your home service business, you can contact us here.


The Secrets to an HVAC Company Website That Converts

The HVAC market is so huge that it’s valued at a colossal $7.17 billion and expected to hit double that by 2025. Every HVAC company has a website and basically looks to attract and engage the same customers.

The question is, how do you use your website to convert more customers in such a competitive industry?

When it comes to getting more customers calling you or reaching out to you online for heating and cooling services, your website is your best asset. A thoughtfully designed website can help you convert your visitors into active customers.

In this post, we’ll give you some juicy secrets that you can use to drive traffic to your website, and even better, convert your potential customers into loyal customers.

Make Sure Your Website Is Responsive and Mobile Friendly

If there's one part of your website you should be concerned about, it's how responsive it is.

For your website design to have the ability to truly boost conversion rates, it must be consistent across different platforms. It's true that the type and amount of information that fits on small devices differ from laptops and PCs, but we cannot overstate the principle of mobile-friendly and responsive websites.

There are currently 5.20 billion mobile users across the globe, a number that’s growing at a rate of 2% per year. Your HVAC company will easily lose its market share if your website design does not consider mobile device users.

Half of the people who search for products or services online use mobile devices, and with this information in mind, you should focus on making sure your website accommodates all customers across the board.

Simplify Navigation

Given that your goal is to make sure your HVAC company website has a high conversion rate, one of the simplest things you can do is simplify navigation. You should lead your visitors through the action you want them to take in a simple manner, and they don't have to keep looking for what they need. Make sure your customers can navigate the website with a minimum number of clicks.

Every navigation label and heading should be easy to identify and understand. The last thing you want is to create a website that poses a challenge to your site visitors. Internet users have very limited patience and they can easily leave your websites out of frustration and look for your competitors.

Review your website navigation and make sure it is clear, accurate, and simple.

Magnify Your Calls to Action

The call-to-action button is one of the most essential parts of your company website because it leads customers exactly where you want them to go. It should be able to serve its purpose of leading them to take action. This means that more than anything else, it should stand out.

Use colors and a great position on your website to make it pop and hard to dismiss. It's highly imperative that you pay attention to how many call-to-action buttons you include on each of your web pages. Essentially, the effectiveness of your call-to-action will be reduced according to the number of buttons on each page.

It’s advisable to have only one call-to-action button on each page. Beyond that, it's crucial for you to make sure that every call-to-action is relevant to the content on the web page. If not, it will be just like another advert that your customers are most likely to ignore.

Have a Clear Value Proposition

Your value proposition is your unique selling point and the one thing that sets your services apart from other HVAC competitors. It's critical for you to articulate exactly what your customers can expect from you.

This value proposition needs to be short, to the point, and easy for customers to see. It will go a long way if it’s also in harmony with the style of your website design as well as the HVAC industry.

Minimize User Input

For an optimum chance to convert your visitors to customers, you should have a website design that enables your customers to get information as fast as possible. This means that you need to reduce the number of clicks and the number of steps they have to go through to reach their goal.

Even though pop-ups are effective, minimize the number of pop-ups on your website. This will reduce the number of clicks customers have to make to reach the services they want.

In addition to this, if you need your users to fill out forms for you to get customer information, make sure they are short and concise. Most users leave websites as soon as they realize they have to fill out a 10-page form to get what they need. Strive to get the most vital information only in order to get the leads and convert them to active customers.

Ensure Consistent Branding

Gaining popularity online is all about ensuring consistent branding. Your HVAC company website should carry the business logo and have the same style color and design on different web pages.

You only have a few seconds to leave a lasting impression on your website visitors. During this time they’re not judging you based on your content but rather on the layout, titles, colors, and images on your website.

The images, titles, and layout should all be consistent with your branding to minimize confusion for your website visitors. Items like the call-to-action button and contact information should appear in the same position on different web pages.

This will create predictability and eliminate jolting. The same goes for all other critical information that you want to embed in your HVAC company website.

Growing Your HVAC Company: Website Design Tips for Optimal Conversion

Your HVAC company website design has a lot to do with gaining popularity and attracting customers. These are some of the most essential things you should do to convert more users to local customers. Prepare yourself for split testing to experiment with various designs to decide which converts the most.

Apart from website design, promoting your business involves advertising and marketing. This will drive the traffic to your website for some of them to convert. You can increase the amount of traffic and conversions that you receive by working with a full-service HVAC marketing agency like Optic Marketing Group that specializes in the industry.

For marketing and advertising services, please contact us today and we’ll be more than glad to help your HVAC business.


How to Choose the Best HVAC Marketing Company

Did you know that 87% of American homes use air conditioning equipment? If you have an HVAC company, you need to boost your marketing to appeal to the remaining prospective clients. You might want to hire a marketing company as the competition is relatively high.  

The right agency will help you gain visibility and attract new customers. A business marketing company has the resources necessary to grow your HVAC company. 

Keep reading to know how to choose the best HVAC marketing company. 

Define Your Marketing Goals 

A typical digital marketing process comprises a range of strategies, platforms, and channels. You have to be clear about where you're going to choose the right digital marketing company. Once you identify your motives or marketing goals, it will be easier to filter out the identified agencies.

You can start by meeting your team to see the actions needed to achieve your goals. Draw a realistic action plan and establish the gaps that need to be filled. If your goal is to increase sales, the approach taken might be quite different from a firm seeking brand awareness.

Hiring a marketing agency blindly might not bear the results you desire. A marketing company wouldn’t know your specific needs, and a broad approach to digital marketing isn’t recommendable. 

Specialized and Experienced Team Members 

A marketing company has a team of professionals to work on your HVAC company. It is crucial to ensure that the team working on your campaigns is highly skilled and experienced. Vet a company to know if its team has members qualified in logo design, content marketing, web development, SEO, and PPC, among other services necessary in digital marketing.

Probe the team further to ensure that the team isn’t using outdated digital marketing tactics. Check a marketing company’s website to read more about the team members and their competencies. You might also want to check LinkedIn and then click the option ‘People’ to see the members working there and their qualifications. 

If the website doesn't provide adequate information about the team members, you can ask questions during the consultation phase. Ensure that you get sufficient information about every member who will be working on your project.

Similar Company Culture and Core Values 

Your ideal marketing company should have a culture and core values that compliment your HVAC company. While the primary aim of outsourcing your digital marketing is attracting customers, ensure that you work with an agency that has the right values. Working with such a company makes it easier to mesh the outsourced marketing with what your team is doing internally.

The agency will be an extension of your company. If you choose a marketing company that doesn’t regard your values, conflicts are likely to ensue. Check out the phrases and words an agency uses to establish if it’s the right fit. Do they align with what you believe in? 

A Marketing Company That Offers a Range of Services 

Digital marketing is quite comprehensive. You need to know the marketing services your HVAC company needs. If you're outsourcing, you need to consider services such as public relations, social media marketing, content marketing, and SEO, among others.

A marketing agency should be familiar with the best social media for business. It should also know how to go about Google marketing from SEO to PPC. You'll need to work with a company that can utilize a range of marketing tools seamlessly.

With digital marketing, one tool is hardly enough to get your desired results. Choosing a company that has different services will help in scaling your marketing agency.  

Prioritize Transparency 

Your identified digital marketing agency should be transparent. If a marketing company doesn't have a business address, service page, customer testimonials, contact information, or a functional website, that's a red flag, you don't want to ignore. Avoid engaging further with such a company as it's not transparent enough.  

Transparency is a mark of professionalism. If a company isn't being upfront with its dealings, there's no point in further engagement. The chances are that you'll be dealing with a team that doesn't have the competency to offer professional business marketing.

It would be best if you also were wary of a marketing company that guarantees your SEO success. Avoid such a company since the promise is unfounded. With SEO, even the most competent marketing agency can't guarantee you result within a specific period.

Reviews and References 

About 91% of consumers between 18 and 34 trust online reviews the same way they trust personal recommendations. You can check reviews and references to know what past customers are saying about your identified marketing company. The reviews will be a great way to see the success rates of an agency.

The reviews help establish a company's credibility. Take note of the customer's negative reviews as they can show you some of the company's shortcomings. However, you might want to research more about the company as not all reviews are genuine. 

An Agency That’s Easy to Get in Touch  

Your identified digital marketing agency should make it easy for prospective customers to get in touch. The website ought to be easy to navigate through. Their contact information should be a click away on all pages.

Avoid companies that make everything complex. If you're struggling to get the contact button or understand the pages, consider an alternative. Digital marketing is hard enough; the last thing you need is a marketing company that is hard to contact.

The Right Marketing Company Is a Resource for Your HVAC Business

The success of any business depends highly on the marketing efforts. It would help to employ a marketing company to boost your success. The choice of a marketer for your HVAC business matters. 

You can start your search online as you vet each of your identified marketers. The right marketing company will grow your HVAC business a notch higher. Conversely, a marketing agency's wrong choice can jeopardize your whole business.

Do you want to grow your HVAC business with the right marketing strategy? Optic Marketing Group is your ideal partner in HVAC marketing. Contact us today for a range of marketing services.


8 Tips on Successful Marketing Automation for HVAC Companies

Depending on your industry, marketing can represent up to 40 percent of your budget. If you’re in a competitive industry, like HVAC, then you may end up spending more to compete effectively.

Two of the biggest parts of your marketing budget are likely personnel and tech tools. The more complex your marketing plans, the more time your staff members may need to carry them out. Investing in the right tools can help, but they can also run up the bill.

Marketing automation can help you streamline your costs and create more effective campaigns. Of course, to be successful, you need to make sure you’re automating the right way. These tips can help you automate your HVAC company marketing with ease.

1. Start with Strategy

The first step is to make marketing automation part of your digital marketing strategy. If you don’t already have a digital marketing strategy in place, it’s time to create one.

Why do you need to think about automation as part of your overall strategy? There are many options for automating, and HVAC businesses run the risk of adding automation piecemeal. When that happens, you might spend on a particular tool or automate tasks that you would have been better off handling in person.

Thinking about automation as part of your strategy ensures you leverage it effectively. That means it becomes a key part of every marketing campaign, instead of something you tacked on at the end.

With an automation strategy, you can use the right tools to achieve your goals. You can automate particular tasks and drive your strategy forward. It also helps you outline a budget and measure goals.

2. Build and Segment Contact Lists

Automation started with email marketing. Email marketing is a powerful tool, but it can be tricky to leverage the right way. This is especially true for HVAC businesses and other home services companies.

You may have some customers who are individual homeowners. Others may operate B&Bs or commercial rentals. Yet others are commercial customers.

All have different needs. You need to put effort into the messages and deals you send via email, as well as when you reach out. Miss a key touch point and you might lose the sale.

If you’re using email lists, then think about using tools to help you segment them. You can divvy everyone up into many groups to receive the right offers at the right time.

Also be sure to build your lists, rather than buying them. There are tools to help you collect the information you’ll need. Building your list will give you more room for personalization.

3. Choose Marketing Automation Software Carefully

There are tons of marketing automation solutions out there. They can help you with everything from social media to nurturing leads.

You’ll want to think about the tools you want to adopt. If you use Facebook ads to generate leads, then automating campaigns might make sense. It can save you time and help you manage your ad spend more effectively.

A lead-nurturing tool might also be a smart choice. Once you’ve generated the lead from your Facebook ad, this tool can help people move through the customer journey. When they’re ready, your sales team will have a warm lead to follow up on.

4. Add Chat to Your Marketing Efforts

Chat is an important tool for automation these days. If you don’t already have a chatbot on your website, it might be time to invest in one. You might also think about adding a chatbot to your Facebook marketing efforts, if that’s a channel you use.

Why is chat so important? It gives your customers access to assistance at all hours. When someone’s HVAC system goes down before you open, they can start troubleshooting right away.

That may sound more like automating customer service or sales. People may be looking into systems after your marketing team has gone home for the day, though. The chatbot can help them discover more about the solutions and services you offer.

It can even lead them to get in touch or book an appointment with you.

5. Focus on Dynamic Content

Content should be another piece to focus your automation efforts. As noted, different HVAC clients have different needs. You don’t want to send everyone the same email, and you don’t want to show them the same ads either.

They’re also not interested in the same blog posts or white papers, because they don’t have the same concerns. One person may be incredibly price sensitive, while another is looking to get away from a company that’s delivered bad service.

Dynamic content shifts and changes according to customer preferences and persona. Automation can help you deliver the right content to leads at the right time.

6. Use an Agile Approach to Automation for Marketing

If you want to get all the benefits of marketing automation, then you’ll want to adopt an agile approach. What does that mean for HVAC companies?

It means being platform agnostic. One tool may work for your Facebook marketing, but if it’s not supporting your email efforts, then it’s time to look for alternatives.

If you’re not sure if the tools you’re using are delivering results, then you can talk to a marketing agency. Their team can help you find the right tools and even change between them as your marketing needs change.

7. Remember to Measure

Metrics are one of the reasons digital marketing tools are so powerful. There’s so much data out there, which can provide deeper insights into how your campaigns are performing.

Think back to your automation strategy. What did you want to accomplish? Maybe it was freeing up time, or maybe it was moving customers along via a drip campaign or lead nurturing.

No matter the goal, you’ll need to measure the right metrics to ensure you’re achieving it. Your marketing agency partners can help here too. With the right metrics, you can see how well automation is working for your HVAC marketing.

8. Remember to Keep a Human Touch

Finally, remember that marketing is all about customer relationships. Showing customers dynamic content or nurturing a lead through the funnel is great. Yet your customers will still expect a human touch.

Focus on making your automation less robotic and you’ll see better results. Also use automation strategically to free up your team’s time. With marketing automation, you can take customers through the buyer’s journey hands-free until it’s time for your team to make the service call and close the sale.

Automate Marketing Success for Your Business

Marketing automation is powerful, but HVAC companies need to use it the right way. Following these tips can help you incorporate the right technology to support your marketing goals.

Ready to see what automation can do for your sales? Get in touch with Optic Marketing Group to get started with marketing automation now. Smarter marketing campaigns could be just a few clicks away.


family holding presents

Holiday Marketing Tips For Small Businesses

The Winter season is fast approaching and with that comes the need for homeowners and business owners to tend to their HVAC systems. Your HVAC service is just the kind of company to fit their needs!

The trick is to get yourself out in front of your target market. Believe it or not, your marketing tactics should change with the seasons. There are some alterations to make during the holiday season. 

Presenting your home services is all about advertising in the right way. See below for several holiday marketing tips you can follow to market your HVAC company to your target market.

1. Out With the Old

Much like a child on Christmas day, there are some outdated digital marketing strategies that you need to toss out to make room for the "new toys".

There's no better time to audit your marketing plan than the holiday season. It's a time for you to review the year you've had and make adjustments as necessary. What marketing tactics are you depending on that are killing your ROI?

For example, you might still be depending on organic social media marketing alone for your HVAC company. That no longer exists. If you're looking for results on social media, you need to generate an advertising campaign or throw some money behind the organic posts to promote them. Social media platforms are far too congested to simply post without any budget to back them up.

Even the most successful companies find time to take a hard look in the mirror and change their marketing plan. That starts by tossing out what no longer works to find new ways of doing things.

By throwing out useless tactics, you can make way for such things as marketing automation or funnel ads.

2. Get Festive with Each Holiday

People want to work with personable HVAC businesses. They want to find someone that they can envision themselves building a business relationship with.

The holidays are a great way to show off the personal side of your brand. You aren't just a stick-to-the-script type of company, you're in the business of helping people with their HVAC issues and having fun while doing it.

The best part is that each holiday allows you to show off a different side of your company's personality.

For example, Thanksgiving is a time to (as the name would imply) give thanks and show appreciation for your staff, your clients, and so forth. Christmas is a great time to spread holiday cheer to all to hear... you get the idea!

3. Incorporate More Video Content

Video content is the here-and-now of content marketing. It allows you to be more interactive with your clients and attract your clients to your brand. It also helps ensure that more of your followers/viewers retain the information that you give them.

So, for example, if you're running a promotion for a free in-home check-up during the Christmas season, you can run a video to announce the offer. 

Your clients will remember how to redeem the in-home visit, what they need to look out for, common HVAC issues during the holiday season, and so on.

Better yet, video content can be used on every digital platform you have. You can place customer testimony videos on your website, how-to videos on your Youtube page, live streaming videos on your social media platforms, and so on.

It's important to diversify the content in your marketing plan. Some clients are more receptive to videos. Others are more receptive to blog articles. It takes a healthy dose of many different components to find the perfect balance during this season. That’s why it’s best to work with a full-service marketing agency who knows how to brand your business across all platforms.

4. Push More Giveaways

You might think "We're an HVAC company, what do we have to give away?". It's that kind of thinking that prevents more HVAC services from connecting with their clients on a higher level.

There are several things you can give away to your followers and clients. You could give away Starbucks gift cards, promo items, swag with your company logo on it, coupons on your service, tumblers, gift baskets, and so much more.

Customers love free things. So much so, that they're willing to do almost anything you ask of them (within reason) to put their name in the hat.

Nothing says "holiday spirit" like free giveaways! Simply advertise the items you're giving away, set the guidelines of the contest (tagging three friends, leaving a comment, etc.), and set the date and time when the contest ends.

5. Plan Around the Holidays

Most importantly, you want to make sure you account for all the holidays that are upcoming. There are a lot of holidays in the last two months of the year, so be sure to consider them all.

Circle your calendar for Thanksgiving, Black Friday, Cyber Monday, Hanukkah, Christmas, Kwanzaa, and New Year's Eve/Day.

First, you need to plan for giving your staff time off for the necessary holidays if you haven't done so already. 

These dates can also help you heighten your marketing and gear up for all of those holidays. You can think of things like social media posts, marketing ads, and so on based on the holidays that are coming up quickly.

Use These Marketing Tips to Your Advantage

Now that you have seen several amazing marketing tips you can use to spread holiday cheer and make your brand more personable, it's important to use that to your advantage!

Be sure to read this article to learn more about how to make social media posts convert into revenue for your HVAC company's marketing plan.

For more inquiries on Optic Marketing Group and our services, be sure to reach out via phone at (844)-700-4781 and we will be happy to assist you further.

 


Male technician repairing air conditioner safety uniform indoors.

How To Grow Your HVAC Business with Full-Service Marketing

Do you have a marketing and advertising plan in place to promote your HVAC business? If you want to grow your customer base and boost your profits this year, you should.

Having a full-service marketing strategy may be just what you need to take your HVAC company to the next level this year. Keep reading for some techniques you should consider adding to your marketing plan to watch your company grow.

Invest in a Top-Notch Website

In order to make the most of any of your digital marketing efforts, you'll want to first make sure you have a top-notch website to grow your traffic and convert website visitors into customers. Your website should have a modern and updated design that allows for great user experience. You should make sure your site is professional and visually appealing to reflect your HVAC company.

A great website will help you appear trustworthy to site visitors, allowing them to feel that they can trust your services and products. You should make sure your site is reliable with fast loading pages. It should also be mobile friendly to maximize leads.

Optimizing your site for search engines can help you rank competitively for those searching for your HVAC products or services. You should also make sure it's easy for website visitors to find the information they are looking for on your site. Make sure your services and products are clearly outlined and that prices are easy for customers to locate.

Consider including customer reviews and testimonials on your site to build your brand trust. This can help you stand apart from your competitors using social proof. It will let potential customers know what they can expect when working with you, which can help to boost conversions.

Utilize Social Media Marketing

Are you using social media to promote your HVAC company? If not, you should be. This is a great way to build customer loyalty by engaging with your current customers and getting in front of new ones.

This can help you build brand awareness, letting those in your area know about your products and services. This is also a great way to promote any promotions or new services you are offering with your customer base. Creating a relationship with your audience can help you retain your current clients while earning new ones.

This is also a great way to show audiences that you provide great customer service. To do so, keep up with engagement by watching your direct messages, comments, and interactions. Responding to your followers shows that you care about them and are there to offer them answers to any questions, comments, and concerns.

Post helpful content on your platforms to keep your audiences engaged. A great way to keep your followers is to provide them with benefits. Posting this kind of content along with your promotional content will help to vary your posts so that your profile is authentic and not too salesy.

Provide value to your followers by posting helpful content such as how to spot problems with their HVAC system. Unique, high-quality, and helpful content will help you get some traction and engagement. This is highly shareable content that can help you grow your audience while also establishing you as an expert in your field to build brand authority.

Pursue PPC Advertising

Pay-per-click (PPC) advertising is a great method for attracting high-value leads online. This ad type offers a sustainable return on investment, as you only pay for an ad when someone clicks it. You can set a daily budget to make sure you don't exceed it.

You can run these ads on search engines like Google and Bing, as well as social media platforms. To optimize this ad type, you will want to do some research to target the right audiences. Consider working to target those in your area that are searching for keywords related to your HVAC products and services.

Create a Full-Spectrum Marketing Plan for Your HVAC Business

Creating a full-spectrum marketing plan can be a great way to utilize tons of tools to take your HVAC business to the next level this year. The above marketing methods are just some of the tools you can add to your marketing strategy to reach new audiences and retain your current customer.

Are you looking for digital marketing professionals that can help you create an effective, full-spectrum marketing plan for your HVAC company? Contact us today to get started!


hand with digital marketing icons above it

5 Outdated Digital Marketing Tactics to Stop Using Immediately (and What to Do Instead!)

Are you wondering if you're up to date on the latest and greatest digital marketing tactics? In an industry that's constantly changing, it can be hard to keep up. 

To learn how to modernize your marketing strategy for best results, keep reading. In this guide, we'll let you know what digital marketing methods are outdated, as well as what you can be doing instead to take your business to the next level by staying ahead of competitors. 

1. Content Quantity Over Quality

Just a few years ago, content quantity was of most importance in the eyes of many marketers. While creating consistent content is still a must, it's the quality of your content you should be focusing on. Rather than producing tons of average content to generate leads to your site, focus on creating the right content in a quality fashion. 

To create quality content make sure it is trustworthy, and that it establishes your authority in your industry. Your content should not just be well written and researched, it should provide a benefit to online visitors. Providing value to your audience doesn't just boost your search engine rank, it also improves your brand authority which can help you gain more trusted customers. 

2. Organic Social Media Marketing 

If you've noticed that you haven't gotten as much social media traffic as you used to, it may be because you're still relying on organic engagement. That's because, in 2018, sites like Facebook changed their algorithms, putting posts from the user's friends ahead of those by businesses to boost the social goal of these platforms. Now, businesses need to put marketing dollars toward advertisements to optimize their social media marketing efforts. 

Luckily, this form of advertising is still affordable in comparison to other ad types. Boosting a social media post or creating an advertising campaign can cost you as little as $5 a day and can be a great return on investment.

Figure out what your social media marketing goal is and put your budget on these channels towards these goals. For example, if you want to get more leads to your website, use tools such as Facebook's Website Conversion Ads. You can also use Brand Awareness Ads to reach your target customer or Local Awareness Ads to target potential customers in your area. 

3. Keeping an Outdated Website 

If you're putting effort and marketing dollars towards your digital marketing methods but your website is outdated, your efforts are somewhat pointless. An outdated website can deter all those website visitors you've been trying so hard to get. If you're keeping your outdated website in hopes to save money, investing in new website design is an investment that will seriously pay off. 

An updated, visually appealing site that is user friendly will help you build trust with website visitors, allowing them to feel good about making a purchase with you. If you have an eCommerce site, you want to make sure your checkout page is secure to let customers feel that their information is safe with you. You should work to keep all the information on your website, such as your location and hours, updated to make sure you're giving your site visitors accurate information. 

Update your site regularly, by adding products, content such as blog posts, or creating new pages to keep your website fresh while also ranking competitively on search engines. 

4. Winging It 

Do you have a digital marketing plan in place or do you just wing it and hope for the best? Without creating a plan and strategy, you may be throwing valuable time and money down the drain. To make the most of your marketing efforts, you need to be prepared. 

To make a successful digital marketing plan, start by doing some market research. You should also create a buyer persona based on your ideal customer and map out your customer journey or sale cycle. You need to know as much about your customer as possible to successfully target them online. 

Your buyer persona should be unique to your business. Narrow down demographics, such as age, gender, and location, as well as details such as your ideal customer's interests, wants and needs. This will help you create content that will appeal to groups that are more likely to be interested in your products or services. 

Not only will this make targeting your ads a breeze, but it will also help you when figuring out what content and platform types you will use to reach this particular buyer. 

5. Blogging Without Promotion 

If you've created a blog to improve your search engine ranking but you haven't been promoting these blog posts, there is a good chance not many people have seen them. If you're taking the time to write these blogs, or are paying professionals to do so, you should work to promote them. Market your blog by sharing your posts to your social media platforms, or deliver them to your customers in your email newsletters. 

Let your customer know where they can find this informative content on your site. Sharing educational content with your audiences can help to establish you as an authority in your field. This can boost your brand authority. 

Digital Marketing Tactics You Should Update 

To make the most of your marketing efforts, make sure you've updated your digital marketing tactics for the best results. With digital marketing, it's out with the old and in with the new. Stay on top of the latest trends to stay competitive in your industry. 

Are you looking for professionals who can help you stay on top of the best digital marketing tactics? Contact us today to get started.