HVAC Marketing Ideas, Strategies and Tips For 2021

About 65% of businesses are struggling to generate leads and website traffic. Meanwhile, about 80% of the new leads you do gather never translate into sales. If you're solely focused on lead generation, you could miss out on customers. 

Instead, you need to nurture those leads with a strong HVAC marketing strategy.

With an effective digital marketing strategy, you can draw in new HVAC leads and communicate your value. Then, you can nurture those leads to retain long-term, repeat customers.

Not sure where to start? Here are the essential digital marketing strategy tips you need for success! 

With these tips, you can set your HVAC company up for long-term growth. Discover how our full-service marketing agency can help with these tips today!

1. Brand Development

Before you develop your digital marketing strategy, it's important to have a distinct brand. Your brand will set you apart in the industry. Otherwise, consumers might struggle to differentiate you from other HVAC businesses in the area.

The best marketing agency can help you develop a brand with your customers in mind. It's important to understand your target audience first. Pinpointing a niche can help you better personalize your HVAC marketing strategy.

Then, you can appeal to your target audience's distinct needs.

Our full-service marketing agency can start by completing audience research. We'll segment your broad audience into buyer personas based on:

  • Pain points
  • Services
  • Buying behaviors
  • Age
  • Location
  • Household income
  • Gender

Buyer personas will help us appeal to each distinct group.

Then, we'll use our research to develop your brand. It's important to maintain brand consistency across your entire digital marketing strategy. Brand consistency can generate brand awareness and recognition.

It takes about 6 impressions to generate brand awareness. Consistency and repetition are key. Consistency can increase revenues by 23%.

About 60% of consumers prefer to purchase from familiar brands, too.

Meanwhile, it only takes 10 seconds for someone to form an impression of your brand. Your brand includes your:

  • Voice
  • Tone
  • Personality
  • Color scheme
  • Font styles
  • Imagery styles
  • Logo

Choosing a signature color can boost brand recognition by 80%. Our full-service marketing agency can develop your brand to help you stand out.

2. Web Design and Development

Your website will market your HVAC company 24/7. An old, outdated website could impact your brand's reputation, though. In fact, design has a 75% influence on a website's credibility.

Websites that load slowly lead to a $2.6 billion loss in revenue annually, too.

Meanwhile, nearly 90% of consumers won't return to a website after a bad experience.

Our HVAC marketing agency can help. Our web design and development tools can help you improve the user experience (UX). A positive user experience will keep people on your site longer.

As they explore your content and recognize your value, you can increase the chance of gathering HVAC leads.

We can optimize your website for mobile devices, which can benefit the rest of your digital marketing strategy, too. Developing a lead generation strategy on your website can boost conversions and sales as well.

Remember, it's important to maintain brand consistency. We'll infuse your brand across your website to create cohesion across your entire strategy. 

3. Content Creation

Your new HVAC website will need fresh, engaging content as well.

Content can help demonstrate your experience and expertise. Then, you can develop brand trust and draw in fresh HVAC leads. In time, brand trust can become brand loyalty.

You can retain long-time customers, improve your retention rate, and boost your ROI as a result.

A lead magnet, such as an eBook, can help your lead generation strategy, too.

We'll help you create different forms of content, including:

  • Blog posts/articles
  • Press releases
  • eBooks
  • Videos
  • Polls
  • Quizzes
  • Lists
  • Infographics

Then, we'll optimize your content with target keywords to help you draw in fresh leads.

With mass media, you can use different tactics to draw in a larger audience of customers.

4. Search Engine Optimization

Search engine optimization (SEO) can help your website rank higher on search engines like Google. A higher ranking can position you ahead of competitors. It can also help:

  • Boost brand awareness and recognition
  • Establish your credibility
  • Position you as a thought leader in the industry
  • Build brand trust and loyalty
  • Generate website traffic
  • Boost leads and conversions

Even with the best marketing agency on your side, SEO can take time. It's important to get started right away. Otherwise, your competitors could generate those HVAC leads.

Meanwhile, your ranking will drop, which could impact your brand's online visibility. 

Instead, we can help you create a local SEO strategy to draw in more business!

5. PPC Marketing

Pay-per-click (PPC) marketing involves creating eye-catching digital ads for your brand. These ads can appear on search engines, social media platforms, and other websites. 

We can help you create eye-catching, branded digital ads. Trying to use PPC marketing on your own can become time-consuming and costly, though. Instead, we'll implement PPC as part of your entire digital marketing strategy.

You can generate fresh leads and boost brand awareness with powerful, engaging ads.

6. Social Media Marketing

Social media marketing can keep your customers engaged and informed. You can draw more people to your website to convert them into leads. As part of your home services marketing strategy, social media helps generate awareness.

It can also foster brand trust and help you remain top-of-mind.

Marketing automation can keep your social media campaigns running smoothly. You won't have to spend time posting manually anymore. Instead, you can spend that time helping your customers! 

7. Media Planning and Buying

Advertising is only effective if you reach the right consumers at the right time. We can build a plan to develop an effective media schedule for your business. Then, you can boost your online visibility and reach.

At the same time, we'll help you reduce costs, improving your ROI.

8. Marketing Automation

Marketing automation can benefit multiple components of your digital marketing strategy. For example, you can automate an email drip campaign. Specific emails will send to customers based on their online behaviors.

Marketing automation can help you accomplish your goals without blowing through your budget.

Give Your HVAC Business a Boost: 8 Essential HVAC Marketing Strategies

Don't fall behind the competition this year! Instead, use these eight essential HVAC marketing strategies for your business. With the best marketing agency around and a strong lead generation strategy, you can set yourself up for success.

Need help getting started? That's what we're here for.

Contact our full-service marketing agency today to start using our services today!


Recent Facebook Changes and What They Mean For Your Business

Facebook boasts more than 2.41 billion active users every month. Most HVAC business owners are already aware of the incredible potential for lead generation via Facebook. Via both social media marketing and Facebook Ads, home services businesses can reach an enormous pool of potential customers.

But what impact do the latest changes to Facebook's digital marketing have on small and medium business owners? And how can you best adapt to these changes to keep the maximum ROI for your HVAC marketing?

Keep reading for an essential update and why you'll be best placed putting your marketing campaign in the hands of an experienced agency like our team at Optic Marketing Group.

Facebook's Business Suite

One of the most exciting new developments to come from Facebook is the introduction of their Business Suite. This will make home services marketing much more straightforward for amateur marketers.

Thanks to the Business Suite, business owners can now view their Facebook and Instagram ads in one place. You also have the ability to post, view key insights, and receive messages all from the same dashboard. If you're just starting out with Facebook and Instagram ads, this will likely prove a great resource and time saver.

It's particularly useful for scheduling posts to Facebook and Instagram simultaneously. This gives HVAC companies a great opportunity when announcing offers and promotions.

However, for those businesses ready to take their marketing to the next level, you'll have to go beyond the Business Suite interface to get the most out of your marketing campaigns. 

Changes to Facebook's Algorithm

Another key change to note is the adjustments made to Facebook's algorithm. This refers to which Facebook ads appear for which Facebook users, the order they appear in, and more. Facebook regularly tweaks its algorithm. It's important to stay up to date with the changes that affect businesses and their potential reach.

Engagement

Now more than ever, Facebook is rewarding businesses that create engaging content. It's crucial for home services businesses to share posts that will gain not only likes, but reactions, comments, and shares. 

This extends to replying to your audience. The new Facebook algorithm prioritizes posts that a user has previously interacted with.

Scheduling

The most recent posts on Facebook are heavily favored. Once your post has been out for a few hours, it's going to drop down the newsfeed. So, it's crucial to strike while the iron is hot, and share posts when the largest portion of your audience is online.

Go Live

One of the biggest social media trends of 2020 was the increase in users going 'live'. While this can take some practice for businesses to master, it is prioritized by Facebook's algorithm. If your business is holding a virtual event, go live and reap the benefits!

Don't forget that an HVAC marketing agency can take the pressure off your business to stay up to date with the latest Facebook trends and changes.

Ad Limits per Page

One important change for businesses to be aware of is ad limits per page. This is relevant for all HVAC businesses, but particularly those with higher ad spends.

Small to medium-sized businesses (with an ad spend of 100k or less in the highest month of the last year) will be limited to 250 ads per page. Pages that spend more on Facebook Ads will be granted correspondingly more ads per page.

If you're concerned about how this change might affect your digital marketing strategy, our marketing team can help you out. Thanks to a range of techniques we can help your business reach its full potential. This includes dynamic ads, careful audience selection, and intelligent campaign organization.

Facebook's Take On Email Marketing

In an exciting development, Facebook is beginning to extend its social media marketing gamut. It has begun trialing an email marketing tool with a small number of businesses. The purpose of this tool is to help businesses communicate with their customers without leaving Facebook.

Theoretically, this could lead to some interesting breakthroughs in marketing automation. It's thought that it will be possible to compose marketing emails from within Facebook. Businesses will also be able to target lookalike audiences and track the email campaign's performance.

Considering the substantial ROI that email marketing provides, this development is well worth keeping an eye on.

Data Privacy Updates

A final Facebook change you should be aware of for your Facebook marketing relates to users' privacy. In line with an upcoming iOS release, users will be asked to opt-in to data collection, rather than this being the default setting.

For HVAC businesses, this might reduce their ability to run retargeting campaigns following someone visiting your website. Facebook has warned that some ad campaigns will take a hit due to this measure that gives users greater data privacy.

Some business owners might be concerned about how their campaigns will be negatively impacted by these updates. A member of our team can talk you through how to adjust your campaign strategy. 

Those Are the Top Facebook Digital Marketing Updates to Know About

We've now covered how the latest round of Facebook updates will affect your digital marketing strategy. The best way to keep up with the continual adjustments is to entrust your campaign to an expert agency. At Optic Marketing Group, we specialize in helping HVAC companies grow their business.

We're a full service marketing agency which means we can assist with your web design, SEO, PPC, social media, and more. For more information about how we can help your business thrive, contact us here.


It Takes Money to Make Money - How to Determine (and Maximize) Your HVAC Marketing Investment

Are you interested in maximizing the investment your HVAC company makes in its marketing initiatives? Do you feel that your current HVAC marketing plan has glaring holes? If so, then you need to learn all that you can about how to determine your HVAC marketing investment.

Contrary to popular belief, you don't have to spend a fortune to create a marketing plan that works. The key is to focus on the ROI. What mistakes are you making that are causing a setback for your online and offline tactics?

We see these types of marketing mistakes all the time! See below for a list of the most common marketing mistakes you should avoid.

1. Not Communicating Your Promotions

There are many advantages that sales promotions can offer your business when they're done correctly. But oftentimes we find that clients get in their own way on their marketing promo endeavors.

This is a classic case in which the marketing department and sales department butt heads. While the promo you're running might be an incredible deal, it can hurt your brand if your sales team isn't aware of the promotion. 

For example, imagine a customer calling in saying "I'd like to redeem the promotion I received in the mail!", and the sales rep they're talking to has no idea what they're referring to. 

Communicate your HVAC marketing plan to your entire staff. Make sure everyone is up-to-date on promotions, initiatives, and so forth. Otherwise, the miscommunication can make your company seem unprofessional or disorganized.

2. Too Many Marketing Initiatives At Once

Sound familiar? When a majority of our customers come to us for the first time, we discover that they are spreading themselves too thin. It's like the adage says "if you try to be good at everything, you'll never be good at anything".

The secret is that you don't have to use dozens of marketing tactics to find success. In fact, you only need to use the ones that will help you reach your target audience.

Figure out where your consumer demographic hangs out online. Once you identify that, maximize the marketing tactics that can help you reach your future customers!

3. Stay Consistent

We've all heard the tale of The Tortoise and the Hare. Whether you're using online or offline marketing tactics, you've got to take on the persona of the tortoise. Marketing is a marathon, not a sprint.

We find that too many HVAC companies either give up on a marketing tactic after one trial run or they drop the campaign right before they were about to witness a breakthrough.

Consistency is key. Take Search Engine Optimization as a prime example. It's a long-term marketing tactic. It might be months before you start to generate traction, but in time, your SEO will become a passive marketing machine for your HVAC business! 

4. Pulling the Plug Too Soon

This falls perfectly in-line with the previous point. If you aren't willing to dedicate yourself to a thought-out HVAC marketing plan, your customers will never truly understand your brand.

Think of a new song that you like. Are you able to sing along with it word for word the first time that you hear it? Of course, not! It takes time. You need to hear the song several times before you start to memorize the words and melody.

It's the same thing with your HVAC company's marketing plan. Your target audience needs time to understand it and "sing" it before they end up purchasing from you. Don't pull the plug!

5. Not Financially Committing to Your Marketing Plan

Before your marketing plan commits to you, you have to commit to it. How? By investing some of the resources from your company's budget into it! You can't expect to spend $10 on marketing and expect it to generate $10,000,000.

At Optic Marketing Group, we recommend that you aim to spend around 7 to 10-percent of your overall revenue goal on marketing, as well as 5 to 6-percent to maintain your current marketing initiatives. 

At most, you're spending 16-percent of your budget on marketing. We think you'll agree that 15-percent is well-worth the potential of higher sales conversions and customer retention!

6. Not Tracking Your Results

Think of a bodybuilder lifting weights. If he doesn't track his sets, reps, and weight amount, how will he know if he's getting any stronger? The same can be said for your HVAC marketing plan.

How will you ever become aware that certain marketing tactics aren't working? How can you understand the cost of each prospect on a lead-by-lead basis? You have to use data and analytics to your advantage. It will help you understand where you should allocate your funds.

We highly recommend tracking phone numbers, landing pages, and Key Performance Indicators (KPIs, for short) as a start.

7. Not Hiring Professionals to Help You

You have enough on your plate as-is. Why shoulder the weight of your HVAC company's marketing tactics when you can get a professional on your side?

At Optic Marketing Group, we're committed to helping you understand the ins and outs of your target market. We're a full-service company, meaning we can help your HVAC service with both its online and offline marketing strategies.

We're in it for the long haul. We want to help your HVAC company develop a marketing plan that can help you see sizable growth, then help you retain that progress.

Avoid These Mistakes With Your HVAC Marketing Investment

Now that you have seen all of the different mistakes that most companies make with their HVAC marketing investment, be sure to avoid them for your HVAC service.

Be sure to read this article for more information on the secrets to an HVAC company website that converts!

For any inquiries that you may have, please be sure to reach out to us by phone at 844-700-4781 and we will be happy to assist you further!


leaves changing colors

Quarterly Promotions: The Importance of Regular HVAC Offers and Promos

The HVAC industry grossed almost $26 million in revenue in 2019, with projected increases in the next few years.

How much revenue did your company generate out of that?

You shouldn't worry if you were unhappy with your sales over the last year based on the industry. There are simple yet effective ways to increase your customers and reach new markets.

Using quarterly HVAC offers creates the opportunity for your brand to convert more clients through building reliability. Forget changing promotions every single month and get into seasonal marketing.

Read below for why quarterly offers are the number one way to maximize promotions for a higher ROI.

The Con of Running HVAC Offers Every Month

As a business owner, you have come across clients who take days or weeks to make purchasing decisions for HVAC or plumbing needs. The reason is simple: these purchases are significant investments for your clients.

You should expect the sales funnel to take more time from interest to conversion than other, everyday purchases. But you can prepare for that extended time and make the most of each day to build trust with customers. 

Trust comes in the form of credibility and reliability. Your brand needs to feel comforting and trustworthy for clients who need to spend thousands on repairing their homes.

Big purchases are about trust between customer and company, which is why monthly HVAC promotions do not have the marketing potential you seek.

You miss out on potential clients by switching promotions on HVAC offers each month. Your customer needs time to get to know your brand, make a decision, and take action.

Seeing your offers switch so rapidly leads to a lack of trust.

Have you ever had potential customers close to purchasing on one of your promos, and then the sale expired? We can guess you lost those clients as they put their emotional investment into your brand, product, and sale.

Changing HVAC offers every month doesn't make your company attractive. It makes it an unstable source of expertise.

Importance of HVAC Promotions Per Quarter

Promotions per month create unnecessary chaos and instability for your brand's perception. Yet, HVAC offers are a great marketing strategy when done on a proper timeline.

Promotions every quarter present the opportunity for more clients to find you and purchase your services.

Marketing HVAC promotions over three months allows the full potential of the offer to impact your business positively. The longer timeline better aligns with the longer sales process your clients go through to make their investments.

The offer becomes a marketing technique in this cycle. You capture interest through marketing the sale, build trust through website and content, and convert the client.

HVAC lead generation via promotions takes organization and team-wide preparation. Your marketing team needs digital and physical assets. Your installers need the resources to meet demand.

You gain a much higher ROI when giving the HVAC promotion the time it needs to succeed in your marketing funnel.

Quarterly Ideas for HVAC Marketing

HVAC marketing done quarterly means you align with the changes your clients experience per season. Using environmental transformations makes your marketing even more relatable.

Every client needs better heating in winter, stronger air conditioning in summer, and preparation in spring and fall.

Seasonal HVAC promotions place you in front of clients seeking to strengthen their homes for upcoming weather. Connecting a marketing strategy to the time of year shows your brand as one that looks out for customers. The trust you build in that promotion is key to sales success.

Pay-per-click advertising (PPC) is a smart way to market your seasonal/quarterly promotions. HVAC leads are currently searching for keywords relevant to your business: 

  • New air conditioning unit in [City] 
  • Prepare heating for winter
  • Redo plumbing system in [Location]

Billions of Google searches are done each day, and some of these connect directly to your business. A PPC marketing strategy using these keywords and locations puts you at the top of the search engine.

A final idea for your quarterly HVAC offers is utilizing social media to connect with the local markets. Create a strong marketing push on socials when you release a new quarter's promotion. If you have the budget for it, we always recommend launching a marketing automation campaign around your offer so that you can target potential customers and get the leads flowing seamlessly with a funnel in place that schedules the service calls for you.

Local clients are on social media and often use that as a form of web search. An updated profile and unique shares for each campaign connect you to potential customers who may need your service. Social shares could include: 

  • Video series discussing the importance of prepping for an upcoming season
  • DIY checklists to see if clients' HVAC systems need maintenance 
  • Team profiles to build relatability through face-to-face interactions
  • Posts sharing info on the new HVAC offers and the timeline for clients to reach out
  • Launching a marketing automation campaign

Building your presence in the local market through social media allows you to share your offers and generate leads that convert.

Building Relationships Between Campaigns

You can change your HVAC offers every quarter while still making the most of the 12 weeks. You don't just need to market the offer over three months and leave everything else to rest.

Use a quarter to market your offer and build relationships with new or existing customers.

There are so many HVAC marketing strategies you can use to strengthen your connection and trustworthiness. Your marketing can do more than sharing your latest offer!

We encourage you to focus on two strategies for relationship building not to overwhelm your resources. Potential options include email marketing, marketing automation, reviews and referrals, and website updates.

Reach out to a few key customers to collect reviews of your services that you can build into a compelling social campaign. These should also be shown prominently on the website to add authenticity.

Build a few website edits that make your brand's site easy to navigate. Your customer should not search through pages of info to find what they need. Place the focus on quick navigations and simple purchasing options.

Start Your Quarterly Marketing Today

A strong marketing campaign will have your HVAC or plumbing company generating hundreds of leads done at the right time. Monthly HVAC offers are confusing for clients looking to trust your business for their investment. Quarterly offers give you the time to build relationships and make sales with new or returning customers.

Promotions will reach your perfect clients through several marketing strategies. Review our services today, and let us help you get your next 1000 customers!


arm that says strategy

Discover the Difference: What Makes Our HVAC Marketing Agency Unique

Are you looking for ways to make your HVAC reach its target market? Do you realize the importance of marketing, but are unsure where to reach out for help? If so, then you need to hire an HVAC marketing agency to build your presence in the marketplace.

However, you shouldn't just hire any HVAC marketing agency. You need to hire Optic Marketing Group. We're battle-tested. We're customer-friendly. We're both online and offline. We have everything you need to succeed. 

See below to learn about what sets Optic Marketing Group apart from any other of the HVAC marketing agencies that you are considering.

1. In-Depth Leads

You want to reach your target market, we can help you get there! As our name would imply, our goal at Optic Marketing Group is to help give you a clearer picture of the leads that you generate. 

The warmer your campaigns are and the more that you know about them, the higher your sales conversion rates will be.

Other HVAC companies will unload HVAC marketing campaigns on you without helping you sort them out. That's like dumping all the puzzle pieces out on the floor and telling you to put it together yourself. It isn't practical!

We provide the entire story and picture of the marketing campaigns that we design. Any time we create one, we will help you understand the reasoning behind it, the market we're targeting, and the conversions that we expect.

We offer so much more than just the numbers. We put those numbers into terms that you will understand. When we describe campaigns to you, we'll leave the marketing jargon at the door. 

Want more information on how to find the right service for your needs? Be sure to read this article on how to choose the best HVAC marketing company. You'll quickly see that we fit the bill!

2. Call Listening

What truly separates us from the competition is our willingness to go above and beyond for our clients. Look no further than our call listening initiatives for an example of this.

We have an internal team that is dedicated to call listening. What's call listening? As the name would imply, it's when marketers listen in to customer calls for the benefit of your marketing campaigns moving forward.

Call listening has many benefits for your brand, such as:

  • Identifying certain pain points that your customers have
  • Empathizing with the raw emotion of your customers and prospects
  • Understanding the customer journey for your brand and how it can be refined
  • Analyzing the quality of your sales calls and how they can be improved
  • Pinpoint the most common customer questions that need to be addressed
  • Understanding the biggest objections or rebuttals that your brand is facing

The list goes on and on. As many benefits as call listening have, most HVAC marketing agencies aren't willing to commit to that level of time and effort. At Optic Marketing Group, we're all in! Call listening helps us ensure that your marketing campaigns are advancing.

3. Detailed Reporting

Some of you might be using a different marketing agency currently. If so, then can you confidently say that agency is fulfilling your needs? With Optic Marketing Group, there will never be any doubt!

We take tremendous pride in providing detailed and visual reporting for our clients. You'll know where your marketing initiatives stand at all times thanks to our month-to-month reports. 

We also offer year after year reports to see how your revenue is growing in the short term and long term.

That's why we have such long and amazing relationships with our clients. You aren't just a customer to us; you're family. We genuinely care about the growth of your HVAC business and put your needs ahead of our own. 

Why? Because when you succeed, we all succeed! You focus on providing high-quality HVAC services to your clientele, and we'll focus on building your book of business.

4. Honest and Dedicated

There are two types of HVAC marketing agencies out there: those that legitimately care about your business and those that only care about their wallets.

Unfortunately, a majority of them fall in the latter. At Optic Marketing Group, our goal is to be as transparent with our clients as possible. We prioritize communication above all else so that you know how we're working to help your brand improve at all times.

You can ask us any question at any time and we'll give you an honest answer. Our reps will remain up-to-date on your account and campaigns.

5. Full-Service Agency

Too many marketing agencies are focused on digital marketing, but nothing else. No matter how much the online marketplace grows, there will always be a place for offline marketing tactics. They can separate you from all other HVAC companies in your community.

That's why we pride ourselves on being a full-service agency, meaning that we offer both online and offline marketing. All the marketing tactics we use are cohesive and line up perfectly in the marketing campaigns we build.

We have experts on our team in each type of marketing, so you know you're getting a high return on your investment.

Reach Out to Our HVAC Marketing Agency Today

Now that you have seen what makes our HVAC marketing agency the best choice, why would you go anywhere else?

Be sure to read this article for more information on how you will be able to grow your HVAC business with full-service marketing on your side.

For any other inquiries that you might have, please be sure to reach out via the contact us form at the bottom of our home page and we will be happy to assist you further.


Top Local SEO Tips for Home Service Companies

Did you know that 46% of all Google searches are done to seek local information?
Nowadays, using local SEO strategies is essential for your business to find the right customers and grow your company. Keep reading to find out the top local SEO tips for your home service company.

What Is Local SEO?

There is a slight difference between SEO in general and local SEO strategies.
So what's the deal?
The main difference is that search engines will take into account your location when you're searching for local information or local businesses. That means that through local SEO efforts, you can appear both in search engine results and map searches within your functional area.
So, the difference is that you'll focus on showcasing your location throughout your SEO efforts for your business to show up in those geographically specific searches.
Let's dive into the top SEO tips you need to know.

1. Keyword Focus

As with traditional SEO, your focus on keywords is paramount in finding success with your local SEO efforts.
Not only should the location feature in your keywords, but your business should also focus on long-tail keywords.
What does this mean?
Here's the gist of it. Some people may visit Google and type in, 'home service company', but it's more likely that a searcher would use a more extended search term such as, 'home service company in Philadelphia'. If your business is located in Philadelphia, you're going to want to show up in those results.
The same can be said for your products. Perhaps you offer services or products in a specific niche, these should be included in your keyword strategy to rank for these too.

2. On-page SEO Tactics

On-page SEO is all the tactics that are within your control for the SEO of your website. These are things like:
Meta descriptions
Title tags
URL names
Internal linking
Mobile responsiveness
Image and video SEO
Heading tags and alt tags
And the above is still not the complete list!
The thing about on-page SEO is that it can get quite technical, precisely because you have to perform various tasks and tactics on one page and then repeat the process repeatedly for all the pages on your website.
That is when it can be an advantage if you decide to partner with an SEO agency that offers these types of services.

3. Google Local Ads

Even if you feel like paid-for advertising is out of your reach, it isn't!
Local services ads are a Google service that allows you to connect with customers in your operations area. If you want to get seen by the right people who are looking for your services, within your geographical location, it's almost a given that you should be looking at this service.
What local services ads does for you is on a click-by-click basis, so you only pay if someone contacts you directly through the advert itself. It gives you a great 'Google Guaranteed' badge along with your company's ad, which adds a certain level of surety.
Google local services ads even have a bidding system, which means that you can make your budget work for you. And remember, the more traffic you get, the better your SEO efforts will start to work for you.

4. Make Your Content Work

The content you're putting up on your website should not only represent your brand and your business but should also shoot the lights out when it comes to your SEO strategy.
Content should stem directly from your original SEO strategy, which means that the audience you researched and decided on when you started your SEO journey, should still be the audience that you're creating content for.
By creating content that uses the right keywords, along with the correct formatting, and most importantly, the regularity of posting, you'll be creating useful, relevant content for your ideal target audience and also, increasing your search engine rankings.

5. Get Those Reviews

Word-of-mouth marketing is far from dead; it's simply shifted from the man on the street to reviews online. Countless people will research a business or brand online before they decide to make contact.
And guess what the first thing they look at will be?
Your business reviews, of course!
By being responsive to reviews, and engaging with both happy and unhappy customers, you're showing a certain level of reputation management. This means that people will immediately look at your business in a different light!
It shows that you care about how your customer feels, that they're important and that you go the extra mile. Remember, though, that reviews can be left on any platform that your business appears on, from Google to Facebook and just about anywhere else.
The more places your brand appears, the more you need to prioritize your reputation management and make sure that you're on top of all your customer feedback and reviews.
Success With Local SEO
When you're diving into SEO, and this, of course, includes your local SEO efforts too, you need to remember that all your efforts will not give you an overnight change.

SEO is a journey, not a destination. Ensure that you're ready for the commitment to what your business needs to do to keep up your search engine rankings, and be willing to change your strategy if it's called for.

You know, if you're looking for an agency that understands home service companies and what it takes to rank, then look no further, you have found us.


Which is Better For HVAC Marketing? Online or Offline Marketing?

Are you looking to expand your HVAC business to new territories? Perhaps you just started and want to drum up attention in the local community? Whatever your reason, you need a plan, and it starts with knowing the difference between online marketing and offline marketing.

Once you expand your knowledge, you'll be able to decide on an HVAC marketing plan that works. More importantly, you'll know that each one of your marketing dollars will be leading to a high return on investment (ROI).
With this in mind, read on to learn all about HVAC marketing–both online and offline!

Online: HVAC Digital Marketing

Regardless of whether you want to use traditional, offline marketing methods in your strategy, you need to use digital marketing. Online marketing is synonymous with digital marketing. You're using a variety of digital methods in order to build authority with your brand, find new customers, and build your current relationships with customers.
Digital marketing uses a variety of different channels, such as:

    Paid social media advertisements
    Pay-per-click (PPC) campaigns
    Social media posts
    Content marketing (blog posts, video, infographics, etc.)
    And more

You can see how it can quickly become overwhelming if you spread yourself too thin and try to market on all of these channels. However, an HVAC marketing company is here to make the process simple. We'll go over some of the most effective HVAC marketing strategies.

Offline: Traditional Marketing

Compared to online marketing, offline is everything that is now deemed "traditional." Even though they're not as widely used as years past, traditional marketing can still be beneficial for your business, especially if you're trying to build rapport in a local community. Here are a few examples of traditional marketing:

    Billboards
    Newspaper advertisements
    Magazine advertisements
    TV commercials
    Radio ads
    Postcards
    Brochures
    And more

Traditional marketing can be even trickier than digital marketing because you won't get as much real-time feedback on what works and what doesn't. For instance, PPC campaigns will give you instant data on how many people are viewing and clicking on your Google advertisements.
In contrast, you won't be able to tell how many people have viewed your roadside billboard. You would just have to make a conjecture based on how much traffic is on that road. Then, you'd have to manually keep track of how many more calls or website visits you received since the billboard went up. The same is true for print advertisements.
The main benefit of traditional marketing is that you'll stand out from your competitors. A well-designed brochure that includes a discount for the first-time service is more likely to be remembered. This is because your competitors will probably be focusing on digital marketing strategies alone.

HVAC Marketing Ideas: Where to Start

    Increasing brand awareness
    Generating qualified leads
    Increase customer value
    Building brand authority

If you're just getting started with your HVAC business, it helps to focus on building brand awareness before moving on to other goals. You'll find you'll have an easier time generating leads if many people are already familiar with your brand.

Building Brand Awareness

Digital marketing is one of the easiest ways to begin building brand awareness. You can do this by creating a functional and aesthetically pleasing website that people can navigate to in order to learn about your business, schedule appointments, and find contact information. Boosting traffic to your website is done through a combination of PPC advertising and content marketing.

Generating Leads

PPC advertising is another way to quickly generate leads without waiting for your content marketing to "kick in." Search engine optimization (SEO) is important, but it's a long-term strategy. At this point, you can also create brochures and postcards in order to mail to local residents and previous customers.

Increasing Customer Value

Once you begin building brand authority in your local area, you'll begin acquiring paying customers. However, it's important that you keep those customers happy and retain them. You'll find it's far easier and worth more of your energy to retain current customers than to constantly struggle to acquire new ones.

Providing exemplary service and making your scheduling system easier can be great ways to increase customer value. Happy customers will also be more likely to leave positive reviews on your Google Business page and recommend your HVAC business to friends and family.
This can be done through a combination of email marketing and print advertisements to keep customers engaged.

HVAC Marketing: Starting With a Strategy

When it comes to HVAC marketing, it's important to start with a strategy regardless of whether you're going the digital route, traditional, or a combination of the two methods. This is because you can quickly stretch yourself as well as your budget too thin, if you try to do anything and everything all at once.
Marketing the smart way begins with discovering your target audience and learning which marketing channel will capture their attention the most. If your budget allows for it, it is even best to invest in both.
Ready to begin your marketing strategy with a premier full-service marketing agency that's experienced with working with companies in the HVAC industry? Contact us today to get started!


Google.com

Here's Why You Should Stop Googling Yourself

It seems harmless. You own a business, and you want to find out how your digital marketing efforts are paying off. The next logical step?

Googling yourself, of course! What could go wrong?

As it turns out, quite a bit could go wrong. By searching for yourself online, you make your SEO and ads less effective. It's a total bummer if you’ve just spent half your marketing budget trying to get your rankings up.

Keep reading to find out why you should resist the urge to google yourself and how else you can safely monitor your rankings. The best part? You already know how!

Googling Yourself Is Inaccurate

Whether it’s YouTube videos, social media, or Buzzfeed articles, we’ve all fallen down internet rabbit holes before. You know, the type where a minute of searching on your mobile suddenly turns into a lost hour?

Well, googling yourself is no different. And as an HVAC business owner, you’ve got better things to do than waste your time with one-off, inaccurate Google results that give you no usable information.

At best, you will discover that based on your personal search history and Google's profiling, you’re number one in the rankings. Not that useful if you’re searching from your office PC in the exact location listed on your Google My Business page.

At worst, you’ll not show up at all. And you’ll then spend an hour looking at competitors who seem leaps and bounds ahead of you with their SEO.

It’s important to remember that the rankings you see are NOT the rankings seen by everyone else. Your search results are tailored to you. As a result, googling yourself doesn’t give you the big picture. It just gives you an (often misleading) indicator of your performance based on narrow criteria.

There Are Better Metrics Out There

Thinking that you are googling your business to ‘see how things are going’ is about as sensible as trying to buy pet food from your favorite ice cream place.

To find out how things are going, you need to look at your KPIs. You’ve got access to your analytics dashboard, and your sales performance through your marketing agency who can provide these stats for you. These should be the main indicators of your performance and how well your campaigns are paying off.

Beyond that, tracking your conversion rates, click-through, and inquiry volume will provide data that drills into your success rate. Search isn’t everything. What use is ranking as number one if your lead volume has dropped through the floor?

Rather than being hellbent on securing the top spots, take a holistic view of your digital marketing. Yes, SEO is important for small businesses and will help your ranking. But so is your content strategy and the CTA’s on your site. If in doubt, a professional marketing agency like Optic Marketing Group can make sure you’re looking at the whole picture.

You’re Not the Customer

Ever discovered that you rank for a keyword that you didn’t plan for? It happens! Your prospective customers aren’t always googling the way you expect.

After all, you have years of experience in the field and know all the terminology/jargon inside out. Your prospects, on the other hand, are at the beginning of the journey.

Google estimates that 15% of their search volume is unique. That equates to around 500 million searches a day that Google hasn’t seen before. This means there are going to be new search terms thrown up constantly. Searching for the term, you think your prospects will use is useless. You need actionable insights that will help improve your targeting.

Searching for Yourself Online Has Negative Impacts

One of the worst effects of googling yourself is that you sabotage your online presence by trying to monitor it. Clicking on your PPC ad is the equivalent of emptying your wallet and donating it straight to the search engines. And even if you don’t click, you’re going to create an impression which skews your performance stats.

Plus, when ads appear but aren’t clicked on, they’re shown less overall, and the cost goes up. Meaning fewer genuine prospects will see your ads, and you’ll pay more for the same level of visibility.

The effect on organic rankings is less powerful but still shouldn’t be ignored. Clicking on your website could artificially inflate your visitor numbers. Whilst clicking on competitor links gives Google the nod that these are useful sites, so they’ll rank higher in the future.

Googling Yourself Doesn’t Reveal Your Position in the SERP

Back when Google was just an infant, googling yourself made sense. Their search criteria were simple, and there was less content on the web, so your search position was relatively static no matter who was searching.

Today, it’s a lot more complex. The search engine results take into account many factors to determine which pages you’re shown and when you see certain ads. Your result is different from your boss's result, even if you use the same search query.

Here are some of the factors affecting SERP:

The device you’re using; mobile searches see different results to web searches and so on

Searching with voice assistants like Alexa and Google Home

Your physical location, which is determined by GPS or your devices IP address

Being logged into a Gmail account

Past search history

The search engine used, Google, Yahoo, and Bing, have different algorithms that affect the results you see

Googling yourself won’t reveal which factors are affecting your performance—but using SEO management tools will. With tools like Google Analytics, you can see which devices are used, where your prospects are searching from, and more.

Stop Googling Yourself and Test Your Rankings Professionally
Googling yourself is a fruitless exercise. It won’t reveal much about your position in the rankings, but it could lower your performance. And who would want that?

Get in touch with Optic Marketing Group, your full-service marketing agency today if you want to get a handle on your rankings and stop googling yourself for good!


man talking on the phone while on the computer

The Major Benefits of Call Tracking for Your Home Services Business

Did you know that call tracking is used by HVAC companies all around the world to grow?

Heating, ventilation, and air conditioning services can be difficult to advertise when the market has a plethora of companies offering similar things. As an HVAC business owner, you must do whatever it takes to make your business stand out from others.

The best way to do that is by investing in call tracking for home services business purposes. But why use call tracking in your business? We'll go over all the major benefits of call tracking so that you can invest in it with confidence.

Read on to learn about the major benefits of call tracking!

Track ROI

One of the main benefits of call tracking is being able to improve your Return on Investment (ROI). This is essential for most businesses because it gives them a good idea of how well their full-service marketing is working. Using call tracking, you can see which sources are producing the most results.

For example, when you launch a variety of ads, you must know which ones are encouraging customers to reach out. Using unique information on each ad will make it easy for you to tell which ad a customer saw when calling you.

By knowing the percentage of how many times each ad is convincing a customer to call, you can make appropriate changes to the ones that aren't performing.

Call tracking also allows you to see how often a member of your sales team closes a sale. Acting based on the information you see will help you increase close rates, boosting profits, and gaining more customers.

Increase Conversion Rates

To effectively increase conversion rates, you must invest in good call tracking. While it was impossible to track calls in the past, you can find out exactly where a call is coming from today.

Any time you launch an ad campaign, use a unique phone number. When a customer calls you, you'll know they saw an ad from that campaign. You can then see the options they choose in the automated system and how long they've been on hold.

If customers are ignoring certain things in the menu, you can replace them with something else or remove them entirely.

Many businesses will record phone calls so that they can review them. By doing this, you can hear what your employees say and how the customers react to them.

You'll need as much information as possible to increase conversion rates, so analyze your employees' skills and determine what should be done. If employees aren't selling HVAC services, you'll need to place them in a new training program or find someone else.

Use Customer Relationship Management (CRM)

One benefit of call tracking that people commonly overlook is being able to track things with a CRM. CRM systems allow you to manage everything that involves customer data, including information acquired from call tracking.

When using call tracking data, you can make decisions that will bring in more revenue instead of launching random marketing campaigns that may not work. 

Any time you receive a phone call, you can use the CRM to see the customer's history with your company. Things like the ad source, purchase history, and location can all be viewed. This information will show you which marketing efforts are effective so that you can stop spending money on ineffective ones.

Improve Communication Skills

Call tracking is useful when you want to improve your employees' communications skills because every call will be different. When recording calls, you should write notes about the things the customers say so you can prepare mock phone calls for employees.

You won't be able to listen to every phone call unless you sacrifice a lot of time, but ensure that you listen to several in the beginning. Preparing employees for things that customers will say will increase the likelihood that they satisfy the customers' needs.

You can learn a lot about what customers are thinking about through phone calls. Figure out where their attention is and what they're worried about when calling. Getting a better understanding of your audience will help you make better decisions in the future.

Satisfy Customers

The ultimate goal of call tracking for business purposes is to satisfy the customer. While you may invest in call tracking so that you can learn about how to improve your ads, you should focus on enhancing the customer experience.

When customers contact your business, it's because they saw something that interested them or they have a question. There's no reason why they should leave the phone call unsatisfied, so you must use call tracking to figure out how you can retain them.

Customer experience is something you'll be improving for as long as your company exists, so you'll need call tracking to continue satisfying customers. As you launch new HVAC products and services, you'll receive more phone calls that will help you come up with new plans.

Invest in Call Tracking Today

Now that you've read this article, you know about all the major benefits of call tracking. No matter how well you think you satisfy customers, you should invest in call tracking to truly learn about them. Whether you have a small or large business, you'll see an increase in sales soon after implementing call tracking.

Keep in mind that when it comes to HVAC, you and your employees must know how to communicate with customers. Call tracking is the only way you can improve your communication skills because you can analyze how you and employees speak.

Contact us to learn about how we can improve your business with call tracking!


customer service person with ear piece

6 HVAC Customer Service Tips to Implement Immediately

Did you know that 84% of all companies that focus on improving customer experience record remarkable increases in their overall revenue? This trend in customer behavior is one that no company should ever ignore. One of the surest ways to ensure that you achieve remarkable growth in your business is to enhance your customer experience. 

As an HVAC company, customer satisfaction is your greatest asset. A satisfied client will not only become a repeat customer but also offer referrals to other potential clients. But how can you enhance HVAC customer service? 

In this article, we review some must-know tips on how HVAC professionals can achieve top-notch customer satisfaction. Read on to learn more customer service tips for HVAC. 

1. Make Every Phone Call Count 

As an HVAC company, most of the calls you shall receive will be from distressed customers. Some will call in for inquiries, while others will be in search of emergency services. The caller always expects that you’ll stop everything and focus on their concerns. 

If your tone, composure, and attention are missing in a phone call, it could be the last you hear from such clients. Even amid a chaotic day, you can’t afford to put your callers on hold for long. 

It’s also critical that you take your time to understand each caller's concerns and issues. Sometimes, the first impressions when communicating on the phone with clients can make or break future relations. One of the HVAC customer service tips you must always remember is treating every caller as a high-value client. 

2. Reply to All Text Messages as Soon as Possible

Not all clients will prefer a phone call. Some will opt to text or email you. When this happens, it’s up to you to ensure a timely response. Sometimes the number of texts, emails, and inboxes may be overwhelming. 

Either way, your best approach to customer service comes to the test when you receive such a message. A message that goes unanswered could easily lead to a lost client and bad reviews. On the other hand, a timely and comprehensive response to customer messages can bag you many satisfied clients. 

With more businesses embracing the idea of hiring our digital marketing services, you’ll get numerous messages from clients who are either in search of your services or need some questions answered. In such cases, having your staff ready to answer such queries is critical. 

Hiring our HVAC marketing company to address such questions might help in the long term. 

3. Time Is Money

Most of the clients you’ll encounter value their time. No one wants to wait around without the assurance that things will be done. Sometimes it’s better to under-promise and over achieve rather than keep your clients waiting for services you may never deliver. 

For you to keep time schedules to the last second, you could start by having a work plan for a day’s workload. This will ensure that you have specific areas mapped and specific techs assigned to each unique area. You may always consider using existing HVAC business scheduling applications to help you keep up with time. 

Unless you ensure that you manage all tight schedules throughout the day, you might end up losing some clients along the way. This is because each customer wants to feel like a priority to your company. 

4. Communication Is Everything 

Most times, clients call in to ask questions or request services. However, in other cases, it’s you to call in and explain that you’ll be late for an appointment or that your response team is on the way. When thinking about HVAC customer service, constant communication, and engagement with your customers can be a real deal-breaker. 

Sometimes, your communication with potential customers could be to give them a chance to offer feedback. If your customers have numerous complaints that lack a channel for feedback, they’ll seek alternative HVAC service providers. 

Part of the reason HVAC companies hire marketing services from us is to ensure that someone follows up on feedback. It may be an essential part of your HVAC customer satisfaction journey to keep a vibrant communication approach with your customers. 

5. Customer Satisfaction Is All About Self-Evaluation  

Would you do business with your company? It is an important question, but one that HVAC professionals hardly ask themselves. If you wouldn’t be comfortable doing business with your company, then most other customers may also not consider the option. 

If you wouldn’t hire yourself for tune-ups or various other HVAC components replacements, don’t assume that other clients will consider your services. As such, you might need to think about your services and what areas of improvement you might need to consider. A self-assessment allows for a moment of critical evaluation and possible improvements. 

6. Make Doing Business With Your HVAC Company Easy  

You might do everything else right but fail on one crucial aspect— ensuring ease of doing business. How easy is it to make a payment to your company? What mobile-friendly tools do you have in place to support the millions of smartphone users who are also your clients? 

Technology is one of the best frontiers that will help HVAC companies ease the process of doing business. You can take advantage of self-service scheduling, online payments, and so much more in your bid to make doing business with your HVAC company fast and easy. 

These HVAC Customer Service Tips Will Push Your Brand Higher 

The customer is king. Unless you understand this concept and purpose to win over their loyalty, your business may never scale up.

Are you wondering how to ensure a better customer experience for your customers? With these six pro HVAC customer service tips, you should be well on your way towards positive customer reviews. 

If you are looking for HVAC marketing professionals to help build your brand and ensure better customer satisfaction, we are here for you. Contact us today for the best HVAC marketing support.