Boost the Bottom Line Of Your Business

Local business owners with a verified Google My Business listing can now allow visitors to message them right from the local knowledge graph panel in search results.

Here is a screenshot of the message button in the local panel on Google+:

If you already have a chat feature on your website, you know how profitable it can be. The conversion rate increases drastically when you provide satisfactory answers to customer’s queries, instantly!

When people search for a specific product or service, they are usually at the end of the buying cycle. They know what they want, but still, have some questions in mind. So, the business that provides the specific information they are seeking and in the quickest time possible, gets the business!

But here’s a warning – Do not enable this feature if you can’t respond quickly. It is exclusively for those who can respond faster. Customers can view your average response time. And if your response time is bad, the chat feature can do more harm than good if you’re slow.

For example: If someone’s car broke down in the middle of the highway and they are trying to reach you, but you are not answering! You can imagine how frustrating it will be for them & how badly it will affect YOUR reputation!

So opt for the chat feature ONLY if your response time is quick. As of now, this feature is available to delete this available it’s mentioned twice currently available in select countries. In the US, it’s live only for a select few local business owners. Google said they sent some businesses emails “inviting you to participate in the pilot.” If you have not been invited, you will not have access to this feature.

For more information on how to use this feature, check out this link from Google

To learn more about Online Reputation and features from Google, Download our Optic Marketing Group Newsletter August 2017!

Call Optic Marketing Group today and ask us for a free consultation at +1 (813)-444-4465

Chief Operating Officer Optic Marketing Group

Growing up in the Midwest paved the foundation of my wholesome family values and birthed the desire to see the world that existed beyond the cornfields. Professionally my journey has led me to be a digital marketing nomad, never settling for one specific marketing craft. My experience and love for others have let me to the path of inspiring others to push beyond their fears and overcome the things holding them back from being the greatest version of themselves. I love to learn, volunteer, travel, and laugh.